Privacy Policy
This privacy policy describes how Rete Velox S.p.A. processes the personal data of users of our services, including our online platform. We are committed to protecting your privacy and handling your data in a transparent manner, in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Rete Velox S.p.A., located at 150 Viale Certosa, Milan, Lombardy, 20151, Italy, is the data controller responsible for your personal data processed through our services.
Information We Collect
We collect various types of information in connection with the services we provide and your use of our online platform. This includes:
Information you provide to us: When you sign up for our services, purchase products, contact customer support, or interact with us, you may provide information such as your name, address, contact details (phone number, email address - though we do not use email for policy contact as per instructions), identification details, payment information, and other details necessary to provide telecommunications services.
Information collected automatically: When you use our network or services, we collect information related to your service usage, such as call records, data usage, location data (related to network connectivity), device information, and technical logs necessary for network operation and service delivery. When you use our online platform, we automatically collect technical information such as IP address, browser type, operating system, access times, and pages viewed. This helps us understand how our platform is used and improve our services.
Information from other sources: We may receive information about you from third parties, such as credit reference agencies, fraud prevention agencies, or business partners, where permitted by law and necessary for providing services.
How We Use Your Information
We use your personal data for various purposes based on specific legal grounds:
Performance of a contract: To provide you with telecommunications services, manage your account, process payments, deliver products you purchase, and fulfill our contractual obligations to you.
Legal obligations: To comply with legal requirements, such as responding to lawful requests from law enforcement, regulatory authorities, or courts; preventing fraud; or meeting tax and accounting obligations.
Legitimate interests: To improve our services, manage our network efficiently, provide customer support, conduct research and analysis, personalize your experience, detect and prevent fraud or misuse of services, and for business operations, provided these interests are not overridden by your data protection rights.
Your consent: Where required by law, we may process your data based on your specific consent, such as for sending you marketing communications about services we believe may interest you. You have the right to withdraw your consent at any time.
Data Sharing
We may share your personal data with third parties under certain circumstances:
Service Providers: We engage third-party service providers who perform business operations on our behalf, such as payment processing, customer service, IT support, data analysis, and marketing services. These providers are authorized to use your data only as necessary to perform services for us and are required to protect your information.
Legal and Regulatory Authorities: We may disclose your data to government authorities, law enforcement officials, or other third parties if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With your consent: We may share your information with other third parties when you give us explicit consent to do so.
Your Data Protection Rights
Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:
Right of Access: You have the right to request access to the personal data we hold about you and receive a copy of that information.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to the processing.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller where technically feasible.
Right to Object: You have the right to object to the processing of your personal data based on legitimate interests, including for direct marketing purposes.
Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where an alleged infringement occurred. The relevant supervisory authority in Italy is the Garante per la protezione dei dati personali.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no system is completely secure, and we cannot guarantee the absolute security of your data.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose of processing.
Cookies and Similar Technologies
Our online platform may use cookies and similar technologies to enhance user experience, analyze usage, and for marketing purposes. You can manage your cookie preferences through your browser settings or through controls provided on our site.
Contact Information
If you have any questions about this privacy policy or our data processing practices, or if you wish to exercise any of your data protection rights, please contact us in writing at:
Rete Velox S.p.A.
150 Viale Certosa
Milan, Lombardy, 20151
Italy
Changes to this Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our online platform or through other appropriate communication channels. We encourage you to review this policy periodically.